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Error: 'Root Element is missing'

1. • MaryF
   • Topic created 12 years ago

   I keep getting the error: "Root Element is missing" when I try to read the Active.com search API feed. We used to get this occasionally, like maybe once or twice a day (out of hundreds of requests). But lately, we are getting it for more than 50% of the request. If we repeat the exact same request, we eventually get an XML feed, so I don't the problem is on our end.

   Message edited by MaryF 3 years ago

2. jarredd – 12 years ago

   Can you send me a sample API call that this has happened so I can troubleshoot? Did you notice any other patterns for when this happens?

   I'll look into it and get back to you ASAP.

   Best regards,

   Jarred

   Technical Account Manager, ACTIVE Network

3. jarredd – 12 years ago

   Hi Mary,

   We are addressing the issue on our end. I will reply with an update once it is fixed.

   Best,

   Jarred

   Technical Account Manager, ACTIVE Network

4. jarredd – 12 years ago

   Mary,

   We have resolved the issue on our end. Please let me know if you encounter any problems.

   Thanks,

   Jarred

   Technical Account Manager, ACTIVE Network

5. MaryF – 12 years ago

   It appears to be working. We haven't seen the error all afternoon.