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Race listings

1. • MaryF
   • Topic created 13 years ago

   I have been looking at race listings on active.com all day, all of a sudden, I can no longer view any active listings on one out of 3 computers here. Nothing changed on my end that I know of, this happened all of a sudden. I clicked on 1, it was fine, I clicked on the next, and it just hangs for minutes and them bombs out.

   This happens for all active.com listings for races, such as http://www.active.com/triathlon/athens-tx/27th-annual-athens-triathlon-2012?ltcmp=194590&ltclickid=03_83222745_94b03126-fbcd-4eac-b6f2-7f3dd0aae9b4&cmp=39-28

   it happens for both tantracking.com, and active.com links. I cannot figure out why it stopped working, but I am guessing I am not the only one in the universe that is having this problem.

   Message edited by MaryF 13 years ago

2. jarredd – 13 years ago

   Hello Mary,

   Thanks for bringing this to our attention. I will look into this and update you ASAP.

   Best regards,

   Jarred

   Technical Account Manager, Active Network

3. MaryF – 13 years ago

   The problem appears to be limited to Chrome.

   I did not change anything on my end. It absolutely was working fine one minute, and then went to hell a minute later. I really hope this is something you can fix, because I have no idea what to do on my end.

4. MaryF – 13 years ago

   Wait wait... sorry.. it appears to be specific links that are having this problem. I tried a few on my one computer, figured it was all links, so tried other links on the other computers, and they were fine, so assumed it was specific to my computer.

   Upon further review, it appears this links are not working on 2 of my computers, in any browser: http://www.tantracking.com/click.track?CID=194590&AFID=156210&nonencodedurl=http%3A%2F%2Fwww.active.com%2Frunning%2Ftroy-ny%2Fvalleycats-home-run-5k-2012

   http://www.tantracking.com/click.track?CID=194590&AFID=156210&nonencodedurl=http%3A%2F%2Fwww.active.com%2Frunning%2Flake-ronkonkoma-ny%2Frun-around-the-lake-honoring-navy-seal-lt-michael-p-murphy-2012

   both are races in New York on June 23, 2012

5. jarredd – 13 years ago

   Mary,

   Can you please send me the API calls that you are using to produce these links? Please send directly to my email: jarred.doss@activenetwork.com.

   I will be able to better troubleshoot this issue if I can find the source of the issue.

   Thanks,

   Jarred

   Technical Account Manager, Active Network